[tickets] element index

Package indexes

• unit_testing
• SimpleTest
• ocPortal
• simpletesting
• core
• core_themeing
• themewizard
• core_menus
• actionlog
• core_addon_management
• awards
• backup
• banners
• bulkupload
• chat
• core_cleanup_tools
• core_configuration
• custom_comcode
• debrand
• ecommerce
• errorlog
• flagrant
• import
• securitylogging
• core_language_editing
• staff_messaging
• newsletter
• occle
• ocf_forum
• ocf_cpfs
• core_ocf
• ldap
• ocf_post_templates
• welcome_emails
• shopping
• core_permission_management
• phpinfo
• points
• pointstore
• quizzes
• realtime_rain
• redirects_editor
• setupwizard
• page_management
• ssl
• staff
• stats
• core_feedback_features
• unvalidated
• wordfilter
• core_zone_editor
• core_adminzone_frontpage
• syndication
• authors
• news
• calendar
• catalogues
• cedi
• core_comcode_pages
• downloads
• galleries
• iotds
• ocf_clubs
• polls
• code_editor
• collaboration_zone
• filedump
• supermember_directory
• core_form_interfaces
• core_rich_media
• bookmarks
• core_abstract_components
• core_graphic_text
• search
• captcha
• core_upgrader
• installer
• msn
• ocworld
• recommend
• ocf_member_avatars
• ocf_member_photos
• ocf_signatures
• ocf_member_titles
• rootkit_detector
• tester
• ocf_warnings
• forum_blocks
• syndication_blocks
• devguide
• counting_blocks
• core_awards
• random_quotes
• language_block
• printer_friendly_block
• stats_block
• users_online_block
• weather
• zone_jump_block
• breadcrumbs
• core_database_drivers
• Text_Diff
• facebook
• FirePHP
• core_forum_drivers
• ocf_reported_posts
• apache_config_files
• core_abstract_interfaces
• core_html_abstractions
• core_primary_layout
• core_validation
• guestbook
• help_page
• jwplayer
• linux_helper_scripts
• match_key_permissions
• news_shared
• ocf_avatars
• ocf_cartoon_avatars
• ocf_multi_moderations
• ocf_thematic_avatars
• roadsend_compiler_buildkit
• textbased_persistant_cacheing
• uninstaller
• windows_helper_scripts
• xml_fields
• zone_logos
• phpass
• main_ebay_block
• dropbox_block
• main_google_map
• side_amazon_affiliate_sales_block
• amazon_wishlist_block
• ocDeadPeople
• PHP_Crossword
• Loader
• Interpreter
• Sabre

_edit_ticket_type

Module_admin_tickets::_edit_ticket_type() in admin_tickets.php

The actualiser to edit/delete a ticket type.

add_ticket_type

add_ticket_type() in tickets2.php

Add a ticket type.

add_ticket_type

Module_admin_tickets::add_ticket_type() in admin_tickets.php

The actualiser to add a ticket type.

admin_tickets.php

admin_tickets.php in admin_tickets.php

applies

Hook_Preview_ticket::applies() in ticket.php

Find whether this preview hook applies.

build_types_list

Module_tickets::build_types_list() in tickets.php

Build a list of ticket types.

check_id

Module_tickets::check_id() in tickets.php

Checks the ticket ID is valid, and there is access for the current member to view it. Bombs out if there's a problem.

delete_ticket_by_topic_id

delete_ticket_by_topic_id() in tickets2.php

Remove a ticket from the database. This does not remove the associated forum topic.

delete_ticket_type

delete_ticket_type() in tickets2.php

Delete a ticket type.

do_choose_ticket

Module_tickets::do_choose_ticket() in tickets.php

The UI to show support tickets we may view.

do_search

Module_tickets::do_search() in tickets.php

Check for existing FAQs matching a ticket to be submitted, via searching.

do_ticket

Module_tickets::do_ticket() in tickets.php

The UI to either show an existing ticket and allow a reply, or to start a new ticket.

do_update_ticket

Module_tickets::do_update_ticket() in tickets.php

Actualise ticket creation/reply, then show the ticket again.

edit_ticket_type

Module_admin_tickets::edit_ticket_type() in admin_tickets.php

The UI to edit a ticket.

edit_ticket_type

edit_ticket_type() in tickets2.php

Edit a ticket type, keeping the integer ID the same.

extract_page_link_permissions

Module_tickets::extract_page_link_permissions() in tickets.php

Convert a page link to a category ID and category permission module type.

get_chmod_array

Hook_addon_registry_tickets::get_chmod_array() in tickets.php

Get a list of file permissions to set

get_default

Hook_config_default_ticket_forum_name::get_default() in ticket_forum_name.php

Gets the default value for the config option.

get_default

Hook_config_default_ticket_text::get_default() in ticket_text.php

Gets the default value for the config option.

get_default

Hook_config_default_ticket_type_forums::get_default() in ticket_type_forums.php

Gets the default value for the config option.

get_default

Hook_config_default_ticket_member_forums::get_default() in ticket_member_forums.php

Gets the default value for the config option.

get_dependencies

Hook_addon_registry_tickets::get_dependencies() in tickets.php

Get a mapping of dependency types

get_description

Hook_addon_registry_tickets::get_description() in tickets.php

Get the description of the addon

get_details

Hook_config_default_ticket_type_forums::get_details() in ticket_type_forums.php

Gets the details relating to the config option.

get_details

Hook_config_default_ticket_member_forums::get_details() in ticket_member_forums.php

Gets the details relating to the config option.

get_details

Hook_config_default_ticket_text::get_details() in ticket_text.php

Gets the details relating to the config option.

get_details

Hook_config_default_ticket_forum_name::get_details() in ticket_forum_name.php

Gets the details relating to the config option.

get_entry_points

Module_tickets::get_entry_points() in tickets.php

Standard modular entry-point finder function.

get_entry_points

Module_admin_tickets::get_entry_points() in admin_tickets.php

Standard modular entry-point finder function.

get_file_list

Hook_addon_registry_tickets::get_file_list() in tickets.php

Get a list of files that belong to this addon

get_page_links

Module_tickets::get_page_links() in tickets.php

Standard modular page-link finder function (does not return the main entry-points that are not inside the tree).

get_sitemap_pagelinks

Module_tickets::get_sitemap_pagelinks() in tickets.php

Standard modular new-style deep page-link finder function (does not return the main entry-points).

get_tickets

get_tickets() in tickets2.php

Get an array of tickets for the given member and ticket type. If the member has permission to see others' tickets, it will be a list of all tickets in the system, restricted by ticket type as appropriate. Otherwise, it will be a list of that member's tickets, as restricted by ticket type.

get_ticket_forum_id

get_ticket_forum_id() in tickets.php

Get the forum ID for a given ticket type and member, taking the ticket_member_forums and ticket_type_forums options into account.

get_ticket_posts

get_ticket_posts() in tickets2.php

Get the posts from a given ticket, and also return the IDs of the forum and topic containing it. The return value is the same as that of get_forum_topic_posts(), except in error conditions

get_ticket_type

get_ticket_type() in tickets2.php

Get a map of properties for the given ticket type.

get_version

Hook_addon_registry_tickets::get_version() in tickets.php

Get the version of ocPortal this addon is for

Hook_addon_registry_tickets

Hook_addon_registry_tickets in tickets.php

Hook_admin_import_types_tickets

Hook_admin_import_types_tickets in tickets.php

Hook_checklist_tickets

Hook_checklist_tickets in tickets.php

Hook_config_default_ticket_forum_name

Hook_config_default_ticket_forum_name in ticket_forum_name.php

Hook_config_default_ticket_member_forums

Hook_config_default_ticket_member_forums in ticket_member_forums.php

Hook_config_default_ticket_text

Hook_config_default_ticket_text in ticket_text.php

Hook_config_default_ticket_type_forums

Hook_config_default_ticket_type_forums in ticket_type_forums.php

Hook_cron_ticket_type_lead_times

Hook_cron_ticket_type_lead_times in ticket_type_lead_times.php

Hook_do_next_menus_tickets

Hook_do_next_menus_tickets in tickets.php

Hook_Preview_ticket

Hook_Preview_ticket in ticket.php

Hook_rss_tickets

Hook_rss_tickets in tickets.php

Hook_tickets

Hook_tickets in tickets.php

info

Module_admin_tickets::info() in admin_tickets.php

Standard modular info function.

info

Module_tickets::info() in tickets.php

Standard modular info function.

install

Module_tickets::install() in tickets.php

Standard modular install function.

is_ticket_forum

is_ticket_forum() in tickets.php

Returns whether the given forum ID is for a ticket forum (subforum of the root ticket forum).

is_ticket_post_staff_only

is_ticket_post_staff_only() in tickets2.php

Is the given ticket post intended for staff only? Works only on OCF.

Module_admin_tickets

Module_admin_tickets in admin_tickets.php

Module page class.

Module_tickets

Module_tickets in tickets.php

Module page class.

parse_send_sms_to_input

Module_admin_tickets::parse_send_sms_to_input() in admin_tickets.php

Takes a comma-separated list of member usernames, splits it up, converts all the member names to IDs, and puts it all back together again.

rev_parse_send_sms_to_input

Module_admin_tickets::rev_parse_send_sms_to_input() in admin_tickets.php

Reverse of parse_send_sms_to_input.

run

Module_tickets::run() in tickets.php

Standard modular run function.

run

Hook_rss_tickets::run() in tickets.php

Standard modular run function for RSS hooks.

run

Hook_cron_ticket_type_lead_times::run() in ticket_type_lead_times.php

Standard modular run function for CRON hooks. Searches for tasks to perform.

run

Hook_checklist_tickets::run() in tickets.php

Standard modular run function.

run

Hook_tickets::run() in tickets.php

Standard modular run function for change_detection hooks. They see if their own something has changed in comparison to sample data.

run

Module_admin_tickets::run() in admin_tickets.php

Standard modular run function.

run

Hook_do_next_menus_tickets::run() in tickets.php

Standard modular run function for do_next_menu hooks. They find links to put on standard navigation menus of the system.

run

Hook_admin_import_types_tickets::run() in tickets.php

Standard modular run function.

send_ticket_email

send_ticket_email() in tickets2.php

Send an e-mail notification for a new post in a support ticket, either to the staff or to the ticket's owner.

tickets.php

tickets.php in tickets.php

tickets.php

tickets.php in tickets.php

tickets.php

tickets.php in tickets.php

tickets.php

tickets.php in tickets.php

tickets.php

tickets.php in tickets.php

ticket_forum_name.php

ticket_forum_name.php in ticket_forum_name.php

ticket_member_forums.php

ticket_member_forums.php in ticket_member_forums.php

ticket_text.php

ticket_text.php in ticket_text.php

ticket_type_forums.php

ticket_type_forums.php in ticket_type_forums.php

ticket_type_lead_times.php

ticket_type_lead_times.php in ticket_type_lead_times.php

tickets.php

tickets.php in tickets.php

tickets.php

tickets.php in tickets.php

ticket.php

ticket.php in ticket.php

tickets.php

tickets.php in tickets.php

tickets.php

tickets.php in tickets.php

tickets2.php

tickets2.php in tickets2.php

ticket_add_post

ticket_add_post() in tickets2.php

Add a new post to a ticket, or create a new ticket if a ticket with the given ID doesn't exist.

ticket_type_interface

Module_admin_tickets::ticket_type_interface() in admin_tickets.php

The UI to choose a ticket type to edit, or to add a ticket.

toggle_ticket_closed

Module_tickets::toggle_ticket_closed() in tickets.php

Actualise to toggle the closed state of a ticket.

tpl_previews

Hook_addon_registry_tickets::tpl_previews() in tickets.php

Get mapping between template names and the method of this class that can render a preview of them

tpl_preview__support_tickets_screen

Hook_addon_registry_tickets::tpl_preview__support_tickets_screen() in tickets.php

Get a preview(s) of a (group of) template(s), as a full standalone piece of HTML in Tempcode format.

tpl_preview__support_tickets_search_screen

Hook_addon_registry_tickets::tpl_preview__support_tickets_search_screen() in tickets.php

Get a preview(s) of a (group of) template(s), as a full standalone piece of HTML in Tempcode format.

tpl_preview__support_ticket_screen

Hook_addon_registry_tickets::tpl_preview__support_ticket_screen() in tickets.php

Get a preview(s) of a (group of) template(s), as a full standalone piece of HTML in Tempcode format.

tpl_preview__support_ticket_type_screen

Hook_addon_registry_tickets::tpl_preview__support_ticket_type_screen() in tickets.php

Get a preview(s) of a (group of) template(s), as a full standalone piece of HTML in Tempcode format.

uninstall

Module_tickets::uninstall() in tickets.php

Standard modular uninstall function.

update_ticket_type_lead_times

update_ticket_type_lead_times() in tickets2.php

Update the cache of ticket type lead times (average time taken for a response to tickets of that type) in the database.